Quality Assurance Clerk - Dallas, TX
$41,600–$41,600 year
On-siteDuncanville, Texas, United States
Duncanville, Texas, United StatesOn-siteFull Time$41,600–$41,600 yearHigh School Or EquivalentSmall
Full TimeHigh School Or EquivalentSmall
Job Summary
Monitor quality of service of process reports in assigned regions, print service documents, and prepare routes for process servers. Answer incoming calls from process servers, agents, and customers calling A-Plus Delivery, while inputting service data into the computer system. Check and complete emails and voicemails in a timely manner, performing other tasks assigned. This role supports PCP's Server Operations Team, which handles over 140,000 annual service of process documents. The position requires a team player with strong communication skills and a patient attitude for handling complaints.
Required Qualifications
- High school diploma or equivalent
- 1-2 years of office experience
- Basic computer skills
- Highly developed sense of integrity and commitment to customer satisfaction
- Has 'thick skin' and is able to handle complaints and unpleasant calls
- Has a pleasant, patient and friendly attitude
- Strong decision making and analytical abilities
- Accuracy in grammar and spelling
- Able to understand and follow instructions
- Excellent interpersonal and communication skills
- Organization skills
- Flawless attendance
- Commitment to team results; a team player
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