Quality Assurance and Training Analysis Intern
$31,176–$35,328 year
On-siteBerlin, State of Berlin, Germany
Job Summary
Conduct quality checks and analyze results for Customer Support, Complaints Management, and Operations, including new hire performance. Support the creation, maintenance, and delivery of training materials and plans for internal and external hires. Suggest improvement plans and remediation actions to enhance Customer Support workflows and T&Q tools efficiency. This role is part of a special project focusing on quality assurance and training analysis. The position offers a transparent career framework, flexible working model, and lunch reimbursement. Located in Berlin, this internship supports Solaris' mission to empower partners with compliant, customer-centric banking services.
Required Qualifications
- Student in Bachelor's or Master's degree in Business Administration, Finance, Operations Management, or related field
- Experience within the banking or financial services industry, with particular focus on Customer Support processes and best practices
- Basic knowledge of Banking industry and financial services
- Understanding of training methods and training content creation
- Very good English and German written and verbal language skills
- Exceptional collaboration, and communication skills
- Hands on and problem-solving skills
- Clear, concise, and open communication
- Ability to articulate complex ideas and foster understanding among different stakeholders
- If your application is successful, you will be required to complete pre-employment background checks through our screening provider Zinc. These include, but not limited to identity verification, educational records, references, a criminal record check, etc.
Desired Qualifications
- Master's degree preferred
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