Quality Assurance and Compliance Monitoring Specialist, Civil (Americas)
On-siteMontréal, Quebec, Canada
Job Summary
Conduct Quality Assurance and Compliance Monitoring audits across Civil Aviation training centers in the Americas, verifying regulatory compliance and internal procedures. Identify non-conformities, assess risks, and support the development and verification of corrective and preventive actions to ensure sustained compliance. Maintain audit records, performance metrics, and documentation within approved quality systems while assisting with National Aviation Authority regulatory audits and certification activities. Collaborate with regional teams to harmonize monitoring approaches, share best practices, and drive continuous improvement initiatives. Coordinate with stakeholders, OEMs, and authorities on safety matters and provide performance updates to local governance meetings.
Required Qualifications
- Experience identifying non-conformities, evaluating risks, and supporting corrective and preventive action processes
- Demonstrated experience conducting audits, assessments, inspections, compliance monitoring activities, or quality management reviews in aviation or another highly-regulated industry
- Ability to interpret regulations, standards, procedures, and policies and assess compliance against established requirements
- Strong analytical and problem-solving skills, including the ability to perform root cause analysis and develop practical recommendations for improvement
- Proficiency with Microsoft Office applications and standard business systems
- Excellent written and verbal communication skills in both French and English
- Proficiency in English is required for this position
- Ability to travel domestically and internationally (about 10%)
- Experience within an Approved Training Organization (ATO), Flight Training Organization (FTO), simulator training center, airline, aviation maintenance training organization, ATC or aviation operations environment
- Experience working within a Quality Management System (QMS), Compliance Monitoring System (CMS), Safety Management System (SMS), or equivalent governance framework
- Qualified Internal Auditor or formal auditing certification/training
- Experience supporting external audits, regulatory inspections, certification activities, or customer audits
- Knowledge of aviation regulatory requirements (FAA, TCCA, EASA, ICAO)
- Experience supporting multi-site, regional, or international operations
- Ability to manage multiple priorities, work independently, and maintain attention to detail in a dynamic environment
Desired Qualifications
- Experience with quality, compliance, workflow, or issue-management systems such as Centrik, JIRA, Q-Pulse, Enlighten, SAP QM, or similar platforms
- Ability to collaborate across teams and influence continuous improvement initiatives
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