QUALITY ASSURANCE ANALYST - HYBRID
$65,000–$65,000 year
On-siteSan Antonio, Texas, United States or Kerrville, Texas, United States
Job Summary
Conduct comprehensive reviews of high-risk child welfare cases and SJRC program files to evaluate safety, risk factors, and critical decision points. Provide strategic consultation to executive leadership, directors, and supervisors on policy interpretation, complex case management, and best practices to ensure compliance with state, federal, and contractual standards. Lead initiatives that improve service delivery, operational efficiency, and child outcomes by identifying systemic trends and developing recommendations for continuous quality improvement. Monitor compliance with agency policies and regulations, analyze qualitative and quantitative data to measure program effectiveness, and present findings to internal and external stakeholders. Design and facilitate training programs to strengthen staff competencies in risk assessment and case practice.
Required Qualifications
- Reside within Region 8 county(s): Bexar, Kerr, Bandera, Gillespie, Kendall, Comal, Guadalupe, Frio, La Salle, Atascosa, Wilson, Karnes, Victoria, De Witt, Lavaca, Calhoun, Jackson, Val Verde, Edwards, Real, Kinney, Uvalde, Medina, Maverick, Zavala, or Dimmit
- Bachelor's degree from an accredited college or university in Social Work, Human Services, Psychology, Criminal Justice, Public Administration, or related field
- Minimum of five years of progressively responsible child well-being experience
- Demonstrated experience conducting complex case reviews, quality assurance, risk management, or program evaluation
- Experience interpreting child welfare policy, licensing standards, and regulatory requirements
- Experience providing consultation and technical assistance
- Five years' experience using Texas State systems such as IMPACT and One Case
- Proficient in Microsoft Office applications
- Valid Texas Driver's License
- Safe driving record
- Ability to provide own transportation
- Proof of current automobile insurance
- Training/Licensure/Certifications as required by SJRC Texas/Belong
- Ability to remain seated for extended periods while performing computer-based work, reviewing documents, analyzing data, and completing administrative tasks
- Moderate to heavy lifting up to 60 pounds
- Ability to operate standard office equipment and use computer systems, software applications, and virtual communication platforms for extended periods
- Ability to participate in in-person and virtual meetings, presentations, training, and collaborative discussions
- Ability to travel when necessary
- Ability to communicate effectively through verbal and written methods with internal and external stakeholders in both in-person and virtual environments
- Ability to maintain attention to detail, focus, and concentration while performing job duties in environments with moderate to high degrees of background noise
Desired Qualifications
- Master's degree from an accredited college or university in Social Work, Public Administration, Human Services, or related discipline
- Supervisory or leadership experience
- Minimum of seven years of progressively responsible child well-being experience
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