Quality Assurance Analyst
On-siteHouston, Texas, United States
Job Summary
Conduct case file reviews for all programs including Choices NCP, TANF, SNAP, TAA, and WIOA. Manage surveillance of workforce activities using statistical sampling, audit, and observation techniques to evaluate compliance with policies and contract requirements. Assist with creating standard operating procedures, perform monthly personal identifiable information checks, and provide policy clarification to center staff. Support financial audits for support services and worksite agreements, while writing and updating quality improvement plan items. Organize the Administrative Quality Committee at least five times annually, present feedback to management, and establish corrective action plans. Maintain client complaint logs ensuring responses within 24 hours and follow up on implemented corrective actions. Requires a Bachelor's degree and three years of experience in quality assurance and project management.
Required Qualifications
- Bachelor's degree in related field
- Minimum three years' experience in Quality and Project Management
- experience in conducting quality assurance audits
- developing quality improvement action plans
- Knowledge of the principles, practices, methods, and techniques of Quality Management
- Strong communication and analytical skills
- Ability to design and deliver presentations/programs
- Familiarity with Microsoft Word
- Familiarity with Excel
- Familiarity with PowerPoint
- Familiarity with Access
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