Quality Assistant
$44,720–$52,562 year
On-siteWorcester, Massachusetts, United States
Job Summary
Collect, validate, and maintain program-level quality and performance data across multiple BHN programs while generating routine compliance and audit reports. Review documentation using standardized audit tools, compile evidence for internal and external regulatory reviews including CARF and MassHealth, and track corrective-action plans with program leadership. Develop dashboards and scorecards to visualize data trends, assist with grant and accreditation reporting, and support quality-improvement initiatives using PDSA cycles. Document meeting minutes, maintain organized departmental databases, and help develop policies and training materials while protecting confidential client information. Work on-site in Worcester as part of the Corporate Quality Assurance team.
Required Qualifications
- High School Diploma or GED
- Ability to work on-site in Worcester
Desired Qualifications
- Associate's Degree in Healthcare Administration, Public Health, Business Administration, Human Services, Quality Management, or a related field
- At least one year of experience in healthcare, quality assurance, compliance, administrative support, data management, or a related field
- Experience with Microsoft Excel, Word, PowerPoint, Outlook, Teams, SharePoint, Smartsheet, electronic health records, or healthcare reporting systems
- Strong organizational, analytical, and problem-solving skills, with the ability to manage responsibilities across multiple programs
- Ability to analyze data, identify trends, maintain accuracy, and communicate findings clearly
- Excellent verbal and written communication skills and the ability to work professionally with program staff, leadership, and other stakeholders
- Ability to manage multiple priorities, meet deadlines, respond to changing needs, and refocus after interruptions
- Ability to maintain confidentiality, work independently and collaboratively, and develop proficiency with additional software and reporting systems
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