Quality and Risk Manager
On-siteMilton Keynes, England, United Kingdom
Job Summary
Lead and coordinate the hospital’s quality and governance functions, ensuring delivery of safe, high-quality patient care in line with CHG and national standards. Champion a culture of safety and quality, raise awareness of governance frameworks and support staff to implement key regulatory requirements. Develop, review, and improve clinical governance systems, policies, and procedures; prepare for CQC/HIS/HIW inspections; coordinate responses and action plans following inspections; manage data, deliver training, and drive improvements across the hospital. Senior-management responsibilities across multiple teams with a focus on continuous improvement and regulatory compliance.
Required Qualifications
- Previous experience in the healthcare industry, with a background in governance or risk management
- Strong knowledge of clinical governance, CQC/HIS/HIW standards, and national quality frameworks
- Experience conducting complex investigations, including Root Cause Analysis (RCA)
- Excellent interpersonal and communication skills with the ability to present and educate confidently
- Proven ability to facilitate change, lead projects, and work collaboratively across teams
- Relevant health-related qualification and evidence of ongoing professional development
- Strong data analysis and report-writing skills with an eye for identifying trends and driving improvement
- Experience working in an independent healthcare setting
- Qualification or training in quality improvement methodologies (e.g. Lean, Six Sigma)
- Familiarity with governance platforms or incident reporting tools used in healthcare
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