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Quality Analyst
Hybrid · Manila, Metro Manila, Philippines or Lapu-Lapu City, Central Visayas, Philippines
Job Summary
Quality Analyst responsibilities include reviewing transactions for accuracy, completeness and adherence to company policies; defining, quantifying and analyzing error causes; analyzing trends and recommending workflow changes and processing improvements including system enhancements; coordinating monthly reporting of processing errors and error-code trends; providing feedback to managers on trend analysis and progress; communicating processing errors to representatives; collaborating with On-the-Job Trainers to discuss trends, identify development opportunities, and measure training effectiveness.
Required Qualifications
- Post-secondary education or high school diploma and equivalent business experience
- 24 months+ of specific business product/service experience
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