Quality Analyst | Sabre Experience Required | Onsite | Cairo

Job Summary

Required Qualifications

• •Sabre GDS mastery
• •Read and explain fare basis codes, fare rules (change/cancel penalties, min/max stay, advance purchase), and construction logic in Sabre
• •Construct at least two alternative routings or fare options for a given city pair, and judge which offers the best value and fit
• •Confident with pricing, ticketing, exchanges, and queue management well enough to audit them accurately
• •1–2+ years in a Quality Analyst / CX monitoring role within the air travel industry
• •Able to score a call or chat against a sales framework — discovery, options presented, close — and defend the score in calibration
• •Strong grasp of what 'good' looks like across booking accuracy, sales quality, and client experience, with the attention to detail to catch what others miss
• •Polished, articulate communicator with high emotional intelligence and active listening skills
• •Strong organisation and attention to detail to manage multiple call types and files simultaneously
• •Prior experience in a sales or revenue-generating LOB (travel sales, airline reservations sales, or inbound/outbound sales QA)
• •Self-motivated, and comfortable in a dynamic, fast-paced, collaborative environment

Desired Qualifications

• •luxury travel sales