Quality Analyst - KL
On-siteKuala Lumpur, Kuala Lumpur, Malaysia
Kuala Lumpur, Kuala Lumpur, MalaysiaOn-siteFull TimeBachelors DegreeEnterprise
Full TimeBachelors DegreeEnterprise
Job Summary
Conduct root cause and data analysis while performing QA evaluations per client requirements to generate progress reports for the team lead. Serve as the escalation point of contact for process questions, issues, and resolutions, acting as a Subject Matter Expert for QA evaluations. Participate as a project team member in problem prevention and continuous improvement initiatives. This role requires proficiency in English and Cantonese, with a minimum of one year's call center QA experience and ability to work rotational shifts.
Required Qualifications
- Bachelor's degree or equivalent diploma in any discipline
- Candidate must be able to work on rotational shift (3 shift / 5 working days)
- Minimum 1 years' experience as QA in call center
- Must be proficiency in English & Cantonese in terms of written, reading and speaking
Desired Qualifications
- Able to start work immediately is preferred.
Additional Requirements
- Candidate must be able to work on rotational shift (3 shift / 5 working days)
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.