QSSK-IT COORDINATOR
On-siteNairobi, Nairobi County, Kenya
Job Summary
Provide IT functionality support to staff and visitors while troubleshooting software, hardware, and operating system issues. Liaise with the Service Desk and external contacts to resolve network and other IT-related problems. Perform routine maintenance for desktop computers, laptops, printers, and peripherals, including audio-visual equipment such as projectors and video conferencing tools. Update user access, manage staff access cards, and track IT consumables to make requisitions at re-order levels. Coordinate with client, EMEA, and Corporate IT teams to deploy and improve the management information system for the Kenya market. Assist with project and daily operational meeting support as needed.
Required Qualifications
- Bachelor's Degree in Computer Science, Management Information Systems, or a related field
- Minimum 1 year experience supporting users in a client-server networking environment
- Minimum 1 year Help Desk experience or equivalent support format
- Knowledge of a broad range of relevant multi-user computer systems, applications, and/or equipment
- Knowledge of current technological developments and trends in area of expertise
- Knowledge of computer security procedures and protocol
- Knowledge of federal copyright laws as they pertain to the use of computer software
- Knowledge of procurement rules and regulations
- Knowledge of customer service standards and procedures
- Ability to work with functional groups and different levels of employees to effectively and professionally achieve business results
- Strong follow-up skills; ability to organize applicable department timelines and follow up with internal and external customer needs
- Strong written and oral communication skills, including the ability to present ideas and suggestions clearly and effectively
- Strong organizational skills; ability to accomplish multiple tasks within agreed-upon timeframes through effective prioritization in a fast-paced environment
- Self-motivated, able to work both independently to complete tasks and respond to department requests, as well as collaborating with others to utilize resources and knowledge in identifying high-quality solutions
Desired Qualifications
- 1–2 years relevant working experience with increasing levels of responsibility
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