QSSK-CUSTOMER SERVICE OPERATIONS OFFICER- TRANSIT OPERATIONS
On-siteNairobi, Nairobi County, Kenya
Job Summary
Manage end-to-end customer service for transit shipments through the Port of Mombasa, coordinating customs clearance, transport planning, and cargo movement into Uganda, Rwanda, South Sudan, and the DRC. Liaise with transporters, customs authorities, shipping lines, and border agencies to ensure smooth cargo flow, while monitoring milestones and resolving operational issues to minimize delays. Provide customers with timely shipment updates and maintain accurate operational records in compliance with regional transit procedures and company SOPs. Support continuous improvement initiatives to enhance customer experience and operational efficiency.
Required Qualifications
- Diploma or Bachelor's Degree in Logistics, Supply Chain Management, Clearing & Forwarding, or a related field
- Minimum of 3–5 years' experience in freight forwarding/clearing and forwarding operations
- Demonstrable experience managing transit cargo through Mombasa into Uganda
- Good understanding of transit procedures for Uganda, Rwanda, South Sudan, and the DRC
- Knowledge of Kenya Revenue Authority (KRA), Kenya TradeNet, and regional transit documentation
- Proficient in Microsoft Office applications
- Knowledge of customs clearance and transit documentation processes
- Familiarity with regional transit corridors
- Customer-centric mindset
- Strong operational planning and coordination skills
- Excellent problem-solving ability
- Strong attention to detail
- Effective communication and relationship management skills
- Ability to manage multiple shipments simultaneously
- Results-oriented with a strong sense of accountability
- Ability to work under pressure in a fast-paced operational environment
Desired Qualifications
- Knowledge of Kenya Revenue Authority (KRA), Kenya TradeNet, and regional transit documentation is an added advantage
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.