QE Automation Engineer (IVR Testing)
On-siteKochi, Kerala, India
Job Summary
Design, develop, and execute manual and automated test cases for IVR applications, validating call flows, prompts, DTMF inputs, speech recognition, and failure scenarios. Automate IVR, web, mobile, and API test scenarios using frameworks like Playwright, Cypress, Selenium, and Appium. Develop and maintain automation frameworks, reusable scripts, and test data while executing API tests to validate backend integrations. Analyze logs and call recordings to identify defects and perform root cause analysis. Collaborate with development, product, and QA teams to ensure high-quality releases and provide feedback on test coverage. Requires 4–7 years of experience with IVR testing tools such as Cyara or Hammer.
Required Qualifications
- Minimum 1+ year of hands-on experience in IVR testing (manual or automation) using Cyara or Hammer
- Minimum 2+ years of strong automation experience across web and API testing
- Solid understanding of test automation frameworks, test design principles, and defect tracking
Desired Qualifications
- Strong programming skills in JavaScript / TypeScript (preferred), Python, or Java
- Hands-on experience with automation tools such as Playwright
- Hands-on experience with automation tools such as Cypress
- Hands-on experience with automation tools such as Selenium
- Hands-on experience with automation tools such as Appium
- Hands-on experience with REST-assured / HTTPClient for API automation
- Experience with IVR-Tester automation tools
- Experience working with Twilio or other IVR/telephony platforms
- Exposure to API, backend, and integration testing
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