QA Support (Permanent Dayshift, WFH-Philippines) - AU Electrical Industry
$20,800–$22,880 year
RemotePhilippines
Job Summary
Conduct desktop safety audits and review Job Safety Analysis (JSA) submissions within Simpro to verify field team adherence to protocols. Systematically audit installation photos to confirm workmanship quality before job finalization. Use HubSpot to log and track warranty claims, keeping clients informed until resolution. Provide immediate technical assistance for issues like Wi-Fi disconnections or inverter resets, filtering inquiries for the Job Scheduling Coordinator and Leading Hand Tradesman. This offshore role functions as the primary Customer Support Call Centre for the AU electrical industry's Customer Support Centre, ensuring onsite leadership focuses on field operations and high-level scheduling.
Required Qualifications
- Exceptional verbal and written English (AUS) communication skills
- Strong technical aptitude with the ability to guide clients through technical processes over the phone
- High level of attention to detail for desktop auditing of safety and quality documentation
- Proficiency in HubSpot and Simpro
Desired Qualifications
- Proficiency in HubSpot and Simpro is highly desirable
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