QA Specialist with German and English (Varna based)

Senior Associate - Quality Assurance role focused on driving quality improvements and customer satisfaction. Responsibilities include monitoring transactions to identify quality opportunities, providing feedback to team members and leadership, staying up-to-date with processes to share best practices, performing root cause analyses of verbatim and customer surveys, participating in client and internal calibrations, and delivering trainings for new hires and ongoing upskilling. The role involves leading workshops and huddles, joining pilots and working groups with clients and vendors, and contributing ideas directly. Weekend coverage is possible on a rotating basis. Fluency in German and English (B2+) is required, with a dynamic, data-driven mindset and comfort with tools like Google Docs/Sheets/Deck. The position offers a permanent contract and a range of benefits in a structured, international environment.