QA Specialist
$37,440–$39,520 year
RemoteUnited States
EXPIREDUnited StatesRemotePart Time$37,440–$39,520 yearEnterprise
Part TimeEnterprise
Job Summary
Review Patient Identity Expert work and provide feedback for performance improvement while meeting production standards. Communicate with Identity Managers, monitor remote team quality results, and conduct productivity calls with staff not meeting standards. Document follow-ups in Teams, collaborate on procedure testing, and assist in task assignments within project tools. Maintain quality standards and attend scheduled company and QA meetings. This remote role requires demonstrating curiosity to leverage AI tools for workflow efficiency while adhering to security and compliance protocols.
Required Qualifications
- Meeting or exceeding PIE progression requirements for the QA level established on the PIE Progression chart
- Ability to work with remote teams and or individuals utilizing virtual technology and tools
- Ability to meet deadlines on time sensitive projects
- Demonstrated understanding of complex duplicate validity requirements
- Demonstrated understanding of a variety of hospital health information systems
- Must be able to demonstrate a high level of confidentiality to handle sensitive information
- Strong organizational and critical thinking skills
- Excellent communication skills (both written and verbal)
- Ability to think independently
- Problem Solving - Identify and resolve problems in a timely manner
- Develop alternative solutions
- Customer Service - Manage difficult or changing situations
- Respond promptly to employee/vendor/partner needs
- Respond to requests for service and assistance
- Teamwork - Balance team and individual responsibilities
- Contribute to building a positive team spirit
- Able to build morale and group commitments to goals and objectives
- Written Communication - Write clearly and informatively
- Present numerical data effectively
- Diversity - Demonstrate knowledge of EEO policy
- Show respect and sensitivity for cultural differences
- Promote a harassment-free environment
- Build a diverse workforce
- Ethics - Treat people with respect
- Inspire the trust of others
- Work with integrity and ethics
- Uphold client's organizational values
- Adaptability - Adapt to changes in the work environment
- Manage competing demands between priorities and clients
- Change approach or method to best fit the situation
- Able to deal with frequent change, delays, or unexpected events
- Dependability - Take responsibility for own actions
- Keep commitments
- Quality - Demonstrate accuracy and thoroughness
- Look for ways to improve and promote quality
- Apply feedback to improve performance
- Monitor own work to ensure quality
Desired Qualifications
- Strong Excel skills preferred
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