QA Customer Service
On-siteYogyakarta, Yogyakarta, Indonesia
Job Summary
Conduct regular assessments and evaluations of service operations to define quality standards and performance metrics. Identify areas of improvement and recommend corrective actions while collaborating with teams to implement quality improvement initiatives and process optimizations. Monitor compliance with quality standards and regulations, including audits to confirm adherence to established processes and operational guidelines. Assist in developing process documentation and guidelines to ensure regulatory compliance. Requires previous QA customer service experience, strong communication skills, and understanding of testing methodologies. Full-time role based in the US with competitive compensation and comprehensive benefits.
Required Qualifications
- Previous work experience in QA customer service
- Strong communication skills, both oral and written
- Understanding of testing methodologies and QA processes
- Ability to use testing software and related QA tools
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