QA Consultant-7200 VGM Quality Evaluation

As a QA Consultant, you will evaluate and audit telephone, email, and chat communications for assigned client processes according to predefined guidelines to ensure minimal quality variance. You'll write performance feedback, participate in calibration calls, exceed daily volume targets, and engage in training programs to enhance your skills. The role requires adherence to HR policies and promotes a collaborative and fun work environment. Bill Gosling Outsourcing advocates for diversity and offers career advancement opportunities and comprehensive training.