QA and Complaints Analyst
On-site · Dublin, Leinster, Ireland
Dublin, Leinster, IrelandOn-siteFull TimeMid LevelBachelors DegreeEnvironmental ServicesUnknown
Type
Full Time
Level
Mid Level
Education
Bachelors Degree
Company size
Unknown
Industry
Environmental Services
Job Summary
QA and Complaints Analyst responsible for investigating and resolving Irish and UK-based complaints in compliance with regulatory requirements; conduct QA reviews of Customer Service calls; provide regular feedback to Team Leaders/Manager; identify regulatory breaches and assist with training on Complaint Handling; collaboratively drive quality within the team; requires insurance regulatory knowledge and strong communication, analytical, and presentation skills.
Required Qualifications
- Insurance Qualified APA/CIP
- Third level education (desirable)
- Previous experience in complaint handling
- Knowledge of insurance regulation/compliance requirements specifically relating to complaints
- Proficient in Microsoft Word / Excel / PowerPoint
- Strong knowledge of Complaints Processes and Timelines
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