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ExperianPosted 2 weeks ago

PV | Executivo (a) Farmer Pleno - Vaga Afirmativa para Mulheres

On-siteBlumenau, Santa Catarina, Brazil

Full TimeEnterprise

Job Summary

Guarantee client retention and engagement by acting consultively to prevent cancellations, reactivate inactive accounts, and identify expansion opportunities. Manage active and inactive client portfolios while monitoring churn indicators and usage behavior for preventive actions. Lead reactivation campaigns for inactive clients and drive engagement initiatives for both active and inactive segments. Collaborate with internal sales, product, and support teams to ensure a fluid customer journey. Prepare performance reports and insights to support decision-making. This role requires Salesforce and Excel proficiency, strong consultative communication, and analytical skills. Hybrid work in Blumenau/SC.

Required Qualifications

  • Experiência em atendimento farmer e/ou retenção
  • Habilidade de comunicação clara, empática e orientada à solução
  • Conhecimento em ferramentas de CRM SalesForce e Excel
  • Perfil proativo, organizado e com foco em resultados
  • Habilidade de comunicação consultiva e negociação
  • Capacidade analítica para interpretar dados
  • Gerenciamento de carteira de clientes
  • Vivência no segmento de adiquirência

Desired Qualifications

  • Vaga hibrida para atuação em Blumenau/SC

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