Public Health Specialist
On-siteHouston, Texas, United States
Houston, Texas, United StatesOn-siteFull TimeSmall
Full TimeSmall
Job Summary
Public Health Specialist at XWELL serves as frontline representative in airport environments, communicating with passengers, collecting health-related information, and ensuring compliance with public health protocols. Role supports disease surveillance and health monitoring; requires patient-facing healthcare experience and strong communication, with responsibilities across program support, participant experience, compliance, team collaboration, and facility/operational support.
Required Qualifications
- Responsibilities
- Public Health Program Support
- Engage travelers and explain the purpose and importance of public health surveillance and monitoring programs.
- Educate participants on public health initiatives, disease prevention, and health promotion efforts.
- Collect health-related information following approved procedures and training requirements.
- Ensure accurate documentation and handling of participant information.
- Participant Experience
- Greet travelers with a professional, welcoming, and compassionate demeanor.
- Answer participant questions regarding public health programs and procedures.
- Foster trust and confidence through clear communication and exceptional customer service.
- Maintain professionalism and cultural sensitivity when interacting with diverse populations.
- Compliance and Quality Assurance
- Adhere to all public health, regulatory, and operational requirements.
- Maintain strict confidentiality of participant information and protected health information (PHI).
- Follow HIPAA guidelines and applicable privacy regulations.
Desired Qualifications
- Associate's degree or coursework in Public Health, Healthcare Administration, Health Sciences, Biology, Nursing, or a related field.
- Experience as a Medical Assistant, Certified Nursing Assistant (CNA), Patient Care Technician (PCT), EMT, Phlebotomist, or similar patient-facing healthcare role.
- Previous experience supporting public health, disease surveillance, screening, testing, vaccination, or community health programs.
- Knowledge of HIPAA, infection prevention, and specimen collection protocols.
- Experience working in healthcare, laboratory, public health, or airport environments.
- Bilingual or multilingual language skills.
- Competencies
- Public Health Awareness and Advocacy
- Customer Service Excellence
- Professional Communication
- Compliance and Confidentiality
- Collaboration and Teamwork
- Adaptability and Resilience
- Attention to Detail
- Cultural Competence
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