Public Health Specialist
On-siteJamaica, New York, United States
Job Summary
Public Health Specialist at XWELL serves as a frontline representative supporting public health programs within airport environments. The role is passenger-facing, communicating with travelers, collecting health-related information, and ensuring compliance with established public health protocols. The ideal candidate has experience in patient-facing healthcare settings and demonstrates strong communication, professionalism, and a passion for public health. Responsibilities include engaging travelers in public health surveillance, educating participants on health initiatives, collecting information per procedures, maintaining documentation and confidentiality (PHI) under HIPAA, collaborating with management and healthcare partners, supporting onboarding and training, and assisting with day-to-day operational activities in a busy airport setting. Requirements emphasize customer-facing healthcare experience, adaptability to flexible schedules, and ability to work in a diverse environment with attention to detail and professionalism. Benefits include competitive hourly wage, medical/dental/vision, 401(k) match, and generous PTO.
Required Qualifications
- Responsibilities
- Public Health Program Support
- Engage travelers and explain the purpose and importance of public health surveillance and monitoring programs.
- Educate participants on public health initiatives, disease prevention, and health promotion efforts.
- Collect health-related information following approved procedures and training requirements.
- Ensure accurate documentation and handling of participant information.
- Participant Experience
- Greet travelers with a professional, welcoming, and compassionate demeanor.
- Answer participant questions regarding public health programs and procedures.
- Foster trust and confidence through clear communication and exceptional customer service.
- Maintain professionalism and cultural sensitivity when interacting with diverse populations.
- Compliance and Quality Assurance
- Adhere to all public health, regulatory, and operational requirements.
- Maintain strict confidentiality of participant information and protected health information (PHI).
- Follow HIPAA guidelines and applicable privacy regulations.
Desired Qualifications
- Associate's degree or coursework in Public Health, Healthcare Administration, Health Sciences, Biology, Nursing, or a related field.
- Experience as a Medical Assistant, Certified Nursing Assistant (CNA), Patient Care Technician (PCT), EMT, Phlebotomist, or similar patient-facing healthcare role.
- Previous experience supporting public health, disease surveillance, screening, testing, vaccination, or community health programs.
- Knowledge of HIPAA, infection prevention, and specimen collection protocols.
- Experience working in healthcare, laboratory, public health, or airport environments.
- Bilingual or multilingual language skills.
- Competencies
- Public Health Awareness and Advocacy
- Customer Service Excellence
- Professional Communication
- Compliance and Confidentiality
- Collaboration and Teamwork
- Adaptability and Resilience
- Attention to Detail
- Cultural Competence
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