Public Area Attendant
$26,540–$331,700 year
On-siteSanta Monica, California, United States
Job Summary
Maintain Highgate Hotel Standards across all assigned lobby areas, business centers, fitness centers, restaurants, public restrooms, corridors, meeting rooms, offices, elevators, pool areas, parking garages, and driveways. Handle "Lost and Found" items per standards, deliver clean linen to sections, and pick up dirty linen or trash as needed. Vacuum guest corridors, keep hallways and stairwells neat, maintain restroom sanitation, and ensure ash urns are clean and filled with sand. Report maintenance issues to supervisors and collect service landing trash before leaving. Turn in keys and assignment sheets at shift end. Approach all guest and employee encounters attentively, friendly, and courteous while adhering to safe work habits and two-way radio etiquette. Maintain regular attendance and attend all required meetings and trainings.
Required Qualifications
- High School diploma or equivalent
- Experience in a hotel or a related field preferred
- Previous Housekeeping experience highly preferred
- Flexible and long hours sometimes required
- Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects
- Ability to stand during entire shift
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests
- Must be able to multitask and prioritize departmental functions to meet deadlines
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
- Attend all hotel required meetings and trainings
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform, personal protective equipment (PPE), and nametag
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives
- Must be able to cross-train in other hotel related areas
- Must be able to maintain confidentiality of information
- Must be able to show initiative, including anticipating guest or operational needs
- Maintain a warm and friendly demeanor at all times
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.