Pub Server - Downtown Pub

Greet every guest with a smile, acknowledge colleagues, and transform into your professional uniform before punching in and joining your team. Open the pub by ensuring cleanliness and preparedness, checking that the environment smells fresh and surfaces are spotless. Maintain constant communication with supporting staff while reading guests as they enter, offering recommendations on local craft beers, food items, and wine pairings. Handle cash and credit transactions, check IDs, and ensure no one is over-served while following company policies. Listen respectfully to complaints, empathize with guests, and work with them to resolve issues or loop in a manager if necessary. Maintain a calm demeanor while multitasking between guest interactions, daily cleaning tasks, and administrative duties.