PT Support Lead

Ensure all associates and managers are Wowing the Customer through personal contact while achieving CSAT score goals provided by the District Manager. Lead Front End Operations, train staff on High Fives of Customer Service, and maintain store cleanliness, recovery, and readiness at all times. Manage opening and closing procedures, supervise and coach all associates, and drive sales while controlling expenses. Perform SM duties in absence, assist payroll, and handle cash management including bank deposits and register functions. Execute merchandising procedures, unloading trucks, staging, and packing out merchandise. Comply with SOPs, partner with corporate on store issues, and adhere to HR policies. Frequently operate cash registers, move merchandise up to 25 lbs, and ascend ladders to retrieve stock. Maintain composure under pressure while communicating with customers, managers, and coworkers.