PT Sales Associate
$31,200–$35,360 year
HybridWilmington, North Carolina, United States
Job Summary
Actively engage with customers using Lovesac selling techniques to guide them from initial interest to purchase, while achieving personal sales goals and key performance indicators. Demonstrate strong product knowledge by effectively demoing, assisting, and educating shoppers, then quickly identify and resolve issues to ensure a positive experience. Provide attentive service to build loyalty, maintain a visually appealing store through visual merchandising standards, and oversee daily operations including opening/closing, inventory, exchanges, and promotions. Conduct customer outreach using provided tools and CRM systems, manage quotes and closing strategies, and handle financial transactions with integrity. Travel to local stores, third-party vendors, and occasional meetings as required, while moving medium to large furniture items up to 75 pounds. Support Lovesac's omni-channel experience by working flexible hours, including evenings, weekends, holidays, and remote shifts.
Required Qualifications
- 18 years of age or older
- High-School Diploma or equivalent
- Minimum of 1 year of experience in a retail or customer service role
- Able to work flexible hours including evenings, weekends and holidays
- Able to effectively utilize technology for sales and customer support including demonstrating products, assisting customers and utilizing internal CRM systems to enhance customer experience and drive future outreach
- Support Lovesac's omni-channel customer experience by being flexible and able to assist in-person at your home store, local stores and third-party vendors, as well as remote customer service shifts
- Must be able to travel, as required by the Company in its sole discretion, to local stores, third-party vendors and for occasional meetings using various forms of transportation
- Demonstrate excellent judgment, integrity, and trustworthiness in managing financial transactions, handling sensitive business and customer data, customer privacy and ensuring the comfort and safety of persons and property
- Effective communication skills and ability to manage conflict in a reasonable, nonconfrontational manner
- Must be able to move objects (including medium to large furniture items up to 75 pounds) from a lower to a higher position or horizontally from position-to-position or be able to assemble furniture while working on the selling floor
- Must be able to move objects (including medium to large furniture items up to 75 pounds) from a lower to a higher position or horizontally from position-to-position or be able to assemble furniture while working on the selling floor
- This position routinely requires the following actions; bending, twisting, kneeling, reaching, standing, stooping, walking, crawling, climbing
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