PT - Roadside Agent - $14.50
$30,160–$30,160 year
On-siteTulsa, Oklahoma, United States
Job Summary
PT Roadside Assistance Agent handles inbound calls and routes them through an automated call distribution system; assists customers with vehicle issues and helps get them back on the road quickly and safely. Responsibilities include providing top-notch customer service, determining a preliminary course of action, troubleshooting vehicle issues, conveying information about the company across various channels, explaining vehicle features to customers and teammates, and performing other duties to support business needs. Requires availability for multiple schedules including weekends and holidays; emphasizes strong communication, problem-solving, data-entry, and proficiency with Google Suite in a fast-paced environment.
Required Qualifications
- Must be available to work multiple schedules that include weekends & holidays
- Experience in an inbound call center and automotive-related business is a solid plus
- Excellent verbal and written communication skills
- Proficiency in Google Suite, including Word & Excel
- Self-motivated, excellent organizational skills, and attention to detail
Desired Qualifications
- Experience in an inbound call center
- Automotive-related business experience is a solid plus
- Proficiency in Google Suite, including Word & Excel
- Intermediate typing and data entry skills
- Detail orientation with effective organization and follow-through
- Flexible, can multitask, and embrace change
- Self-motivated, excellent organizational skills, and attention to detail
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