PT Retail Customer Experience Manager

Lead and manage front-end operations and omnichannel processes in a Michaels store, delivering a customer-centric shopping experience while coaching a customer experience team (sales floor and cashier) to meet KPIs, SOPs, and company programs. Responsibilities include training and performance management, MOD responsibilities, cash handling, inventory and shrink/safety programs, framing store operations where applicable, and assisting in onboarding and developing team members. The role emphasizes leadership, customer service excellence, and achieving store KPIs through effective team management and adherence to company policies.