PT On-Road Supervisor Johnson City, TN Tuesday - Saturday

supervises the daily performance of service providers to ensure quality service, improve performance, and maintain compliance with environmental, health and safety requirements. He/She encourages sales lead participation through maintaining mutually beneficial customer relationships. This position supervises others within the department. He/She works with service providers to maximize day-to-day proficiency and ensure packages are delivered in a safe, timely, and professional manner. He/She participates in the development and implementation of work process plans to maximize center proficiency and achieve business results. This position reviews and analyzes work processes and work schedule information to identify opportunities to reduce costs and improve performance. Uses technology (Orion, PAS, Telematics, etc.) to identify opportunities for performance improvement and risk mitigation. Communicates with customers to respond to service concerns, build relationships, and determines solutions that meet business goals. Uncovers business opportunities to forward this information to the proper department for follow up. Encourages service providers to identify and forward volume development opportunities to management. Creates a customer focused work environment to emphasize service and focus on building the business. Demonstrates how actions impact customers. Requires a Tennessee Driver's license with an F endorsement and the ability to work flexible hours.