PT Customer Service Manager

PT Customer Service Manager at Michaels in Pinole, CA leads front-end operations, supports omnichannel processes, and ensures adherence to SOPs and company programs. Responsibilities include monitoring and coaching the customer experience team (sales floor and cashier), driving KPIs, managing shrink and safety programs, assisting with cash reconciliation, inventory (RTV/ASN), onboarding new Team Members, and serving as Manager on Duty (MOD). Cross-trains in Custom Framing in stores that offer framing, and participates in performance management and Talent Development. The role emphasizes customer-centric service, leadership, team coaching, and adherence to store policies, with evening/weekend/early-morning availability typical for retail environments. Benefits are highlighted for both part-time and full-time Team Members.