PT Customer Experience Manager

Deliver a customer-centric shopping experience by managing front-end operations and leading omnichannel processes. Maintain store recovery standards to deliver brand promises, provide friendly customer service, and assist the Store Manager in SOP adherence and company programs. Coach and train the customer experience team to achieve results, manage KPIs, and participate in performance management. Serve as Manager on Duty (MOD), acknowledge customers, assist with truck unloading, stock, inventory, and shrink/safety programs, and support onboarding of new Team Members. Cross-train in Custom Framing in stores that offer framing. The role requires standing for long periods, ability to move throughout the store, lifting, and a schedule that may include nights, weekends, and early mornings. Equal opportunity employer with robust benefits for full-time and part-time team members.