PT Client Experience Representative - Mission Market
$40,560,000–$41,600,000 year
On-siteOak Lawn, Illinois, United States
Job Summary
Greet clients with a friendly demeanor, handle phone calls and emails, and assist them throughout their technology shopping journey by explaining products, incentives, and policies. Process and approve online orders, manage client transactions using PCSCRM and POS systems, and handle returns, exchanges, and refunds in accordance with company policies. Maintain an organized market environment by arranging items, restocking shelves, and conducting regular inventory checks to report discrepancies. Collaborate with team members to achieve market goals, support event preparations, and coordinate pickups and deliveries while de-escalating difficult situations with empathy. Join our national nonprofit dedicated to digital inclusion and environmental sustainability to empower communities through affordable technology access.
Required Qualifications
- Excellent communication and interpersonal skills with a client-focused approach
- Strong problem-solving abilities and the ability to handle challenging situations with tact and diplomacy
- Proficiency in using a computer, POS systems, and other retail software applications
- Flexible schedule to ensure clients are fully supported
- Physical ability to stand for extended periods and lift moderately heavy items when necessary
- Experience with CRM or partner management platforms
- Bilingual or multilingual communication skills
- Strong analytical thinking, attention to detail, and problem-solving skills
- Excellent verbal and written communication skills
- Ability to meet deadlines and work independently in a fast-paced, changing environment
- Must be flexible, self-motivated, and adaptable
- Comfortable working in a general warehouse setting
- Good organizational skills, attention to detail, and willingness to follow standard procedures
- Ability to de-escalate difficult situations with empathy
- Physical ability to frequently lift or move items up to 25 pounds, occasional lifting of up to 50 pounds
- Capability to communicate clearly in person, by phone, and over digital platforms
- Capability to work in various indoor non temperature controlled environments
- Manual dexterity to handle tools, and small components
- Extended periods of walking or standing throughout the workday
- Visual acuity to read labels and perform detailed tasks
- Willingness to adhere to physical safety protocols
Desired Qualifications
- Previous experience in retail or client service is preferred but not mandatory
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