PT Access Rep/PBX Operator (SSMC 29)

Job Summary

Required Qualifications

• •HS Diploma or equivalent education/experience
• •Associate's PREFERRED EXPERIENCE AS TYPICALLY ACQUIRED IN: Experience within a hospital or clinic environment, an insurance company, managed care organization or other financial service setting, performing financial counseling, financial clearance and/or customer service activities as typically acquired in two years
• •Completion of regulatory/mandatory certifications and skills validation competencies preferred
• •General knowledge of patient access financial counseling functions in acute and non-acute settings preferred
• •Working knowledge of medical terminology desired
• •Working knowledge and understanding of insurance terminology desired
• •EMTALA and Consent Laws knowledge
• •Excellent time management skills and the ability to manage frequent in-person patient contacts while effective maintaining and documenting data in the patient registration systems
• •Demonstrated ability to work in multiple computer systems, such as patient registration/accounting systems, telephone consoles, document imaging, scanning, payment posting, proprietary payer websites and data quality monitoring, both accurately and efficiently
• •Strong data entry skills required
• •Excellent verbal and written communication and active listening skills
• •Interpersonal skills necessary in dealing with internal and external customers
• •Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Sutter Health
• •Accuracy and attentiveness to detail required
• •Strong decision making and problem-solving skills
• •Must be able to set and organize own work priorities, and adapt to change
• •Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles
• •Ability to meet or exceed targeted customer service, productivity and quality standards
• •Fluency in both English and a minimum of one other language is preferred for this role to allow Sutter Health to better serve the community and patient population
• •Computer proficiency skills required
• •Requires the ability to work with and maintain confidential information

Desired Qualifications

• •Equivalent experience will be accepted in lieu of the required degree or diploma
• •Associate's PREFERRED EXPERIENCE AS TYPICALLY ACQUIRED IN: Experience within a hospital or clinic environment, an insurance company, managed care organization or other financial service setting, performing financial counseling, financial clearance and/or customer service activities as typically acquired in two years
• •Completion of regulatory/mandatory certifications and skills validation competencies preferred
• •General knowledge of patient access financial counseling functions in acute and non-acute settings preferred
• •Working knowledge of medical terminology desired
• •Working knowledge and understanding of insurance terminology desired
• •Fluency in both English and a minimum of one other language is preferred for this role to allow Sutter Health to better serve the community and patient population