PSSI POCATELLO - ADMINISTRATIVE PBX OPERATOR
On-sitePocatello, Idaho, United States
Pocatello, Idaho, United StatesOn-siteFull TimeHigh School Or Equivalent
Full TimeHigh School Or Equivalent
Job Summary
Answer incoming and outgoing calls on a complex phone system, greeting callers, identifying the facility and self, and routing inquiries to appropriate departments. Retrieve voicemails, return calls as needed, and distribute scans or faxes to patient charts while maintaining confidentiality. Communicate general information to personnel or guests, leave informative messages, and maintain an organized workspace. Punch accurate time clocks according to clinic requirements and hospital policy. Requires current BLS certification, MS Office proficiency, and one year of customer service experience.
Required Qualifications
- High School graduate or equivalent
- Current BLS certification including training on defibrillators and renewal as required
- 1 year of office, clerical or customer service experience
- Business machines operation
- Proficient in MS Office and Excel
- Ability to learn complex phone systems and hospital information system
- Must be a great listener
- Ability to communicate expertly and appropriately in English with a diverse group of people
- Must maintain accurate time clock punches, punch in and out according to clinic requirements and hospital policy
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