PSR/Surgical Scheduler - General Surgery

Greet patients and family, schedule appointments and hospital/ambulatory admissions, and answer telephone inquiries promptly. Direct calls appropriately, take accurate messages, and deliver them to the correct individuals. Schedules future appointments, tests, and referrals as ordered by the physician. Prepares charts for new patients, converts temporary to permanent records, and requests medical records for physician visits. Reconciles encounters daily, monitors supply inventory, and completes requisitions for supplies, forms, equipment, or services. Performs clerical duties including faxing, photocopying, filing, and mailings. Obtains and verifies patient information, accurately completes necessary forms, and maintains confidentiality. Communicates problems, equipment concerns, or issues promptly to the Nurse Manager. Arranges specialty equipment, services, and schedules, while demonstrating working knowledge of booking inpatient, outpatient, and special procedures. Logs surgical procedures, maintains the scheduling system, and handles rescheduling or cancellations. Verbalizes procedure for pre-admission testing data collection and demonstrates customer service skills to alleviate patient anxiety.