PSR
$37,648–$44,283 year
On-sitePort Angeles, Washington, United States
Job Summary
Greet and check in all patients and visitors while scheduling appointments and collecting copays. Register new patients, verify data and insurance in the Electronic Health Record, and answer phone calls. Coordinate with nursing staff on scheduling concerns, monitor wait times, and de-escalate high-stress situations. Act as a liaison between patients and clinical staff to ensure continuity of care and direct them to proper resources. Uphold NOHN policies, maintain a positive patient-centered experience, and utilize LEAN methodology to create an efficient environment. This fast-paced community health center setting requires the ability to walk intermittently for eight hours and communicate clearly with diverse populations.
Required Qualifications
- High School Graduate or GED Equivalent
- Must be able to walk intermittently for 8 hours
- Some standing, sitting, bending, use of stairs, occasional lifting up to 20 lbs
- Must be able to verbally communicate and hear
- Viewing the computer for 8 hours
- Ability to perform routine assignments independently
- Possess basic computer skill and knowledge
- Demonstrate attention to detail and organizational skill
- Ability to multi-task
- Possess a professional, cheerful attitude and create a positive first impression
- Ability to communicate well with others through written and verbal interpersonal communication
Desired Qualifications
- Previous experience in customer service / medical service
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