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Provisioning Associate
Remote · United States
Job Summary
Provisioning Associate role supporting User Provisioning, offboarding, and credential management for client systems. Responsibilities include processing new hire IDs, tracking attrition in Workday and QuickBase, submitting and escalating issues related to agent-client credentials, and generating daily/weekly/monthly reports. Must possess strong Excel skills (will be tested), be highly organized, and communicate effectively. Preferred experience with Workday/QuickBase and database operations; related background in contact center operations or BPO is a plus. Role requires the ability to analyze issues, determine root causes, manage multiple tasks, and influence outcomes, with collaboration across Operations, Clients, Training, PM, Reporting, IT, and Recruiting. Work location: Work@Home USA (remote in United States).
Required Qualifications
- Working knowledge of Excel
- pass an Excel test
- experience with Workday and QuickBase preferred but not required
- intermediate to advanced Windows and Microsoft Office
- ability to multitask and prioritize
- strong communication and organizational skills
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