Provider Support Agent
On-siteIllinois, United States
Job Summary
Manage patient after-visit contacts for Derick Dermatology providers, handling pathology results, scheduling follow-ups, prescription inquiries, records requests, coordination with outside providers, refill requests, prior authorizations, and cosmetic questions. Monitor and track lesions requiring follow-up to completion while keeping outstanding tasks low across phone, voicemail, fax, contact systems, emails, EMR, and patient portals. Maintain individual phone system metrics in Phone Queue and Answer Rates to meet team goals. This remote role requires Illinois residency within 50 miles of a Derick Dermatology office for required in-office training.
Required Qualifications
- Official High School Transcripts, Diploma or Equivalency Certificate
- Knowledge of basic medical terminology
- Friendly, polite and professional
- Clear communication skills
- Proficient with an EMR system (Electronic Medical Records)
- Must reside in Illinois
- Must live within 50-miles of a Derick Dermatology office
- Must be available for training requiring a minimum of 3+ days in-office
- Available for Monday-Friday 9:00am-5:00pm
- Available for 1 Saturday/month 6:45am - 12:30pm CST
Desired Qualifications
- Medical Assisting background
- Maintains excellent rapport with the providers
- Shows ability to multitask
- Shows ability to manage time wisely to complete all inbound/outbound tasks
- Ideally Nextech
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