Provider Success Manager

Track incoming referrals, reach out to families, and guide them into care quickly. Communicate with referring providers to build trust and send updates that keep partnerships active. Convert a physician's first referral into an ongoing partnership by proactively re-engaging quiet partners and gathering data on conversion barriers. Manage follow-ups and ensure every family receives timely support through care coordination coverage. Help improve processes and boost referral conversion rates. This role connects families to life-changing care in under two days within a fast-growing, referral-first model trusted by hundreds of pediatric practices.