Provider reconciliation agent
On-siteKuala Lumpur, Kuala Lumpur, Malaysia
Job Summary
Review reconciliation requests from providers on paid medical claims using Cigna's payment systems and investigate bill statuses. Perform deeper investigations on specific cases, coordinate with internal departments to resolve issues, and follow up with facilities to interpret feedback. Manage incoming and outgoing communications with global medical facilities, handle internal inquiries, and process case intakes including upload, priority setting, and completion tracking. Actively support team members, identify process improvements, and provide feedback on urgent cases while delivering on operational KPIs for production, quality, and turnaround time.
Required Qualifications
- At least 1 years of experience in a customer service role
- Good English language skills
- International mind-set able to work remotely with colleagues, partners and providers across the globe
- Detail oriented with high accuracy level and proven time management and organization skills
- Ability to engage in multiple tasks and meet deadlines/standards
- Act with a sense of urgency to research questions or issues brought by different teams
- Identify the right parties or resources to resolve these issues
- Strong customer focus with ability to identify and solve problems
- Strong interpersonal skills with good verbal and written communication to internal and external parties
- Ability to work independently and in conjunction with co-workers of all levels
- Growth mindset with a positive attitude towards change and the ability to play an active role in implementing change initiatives
- Accountability – to assume ownership for achieving personal results and to contribute for collective team goals
- Working knowledge of SharePoint & Microsoft office
Desired Qualifications
- Additional language is a plus
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