Protocol & Special Events Manager | USA Pavilion, Expo 2027 Belgrade
$76,500–$90,000 year
On-site · Belgrade, Central Serbia, Serbia
Job Summary
Protocol & Special Events Manager for the USA Pavilion at Expo 2027 Belgrade, overseeing VIP/dignitary coordination, staff training, and operation of the pavilion’s function space. Responsibilities include planning high-profile visits for dignitaries and officials, creating VIP bios/look books, liaising with government representatives and sponsors, ensuring diplomatic protocol adherence, documenting visits, coordinating with Expo organizers and other pavilions, leading a coordinators team, managing guest experiences (transportation, security, on-site guidance), maintaining records and reports, crisis management, cultural sensitivity, vendor coordination, F&B and technical (AV/stage) oversight, calendar scheduling, and ensuring venues meet hospitality and quality standards. Requires strong leadership, exceptional organizational skills, stakeholder engagement, multilingual capability, and the ability to work in a fast-paced, evolving project environment.
Required Qualifications
- English Speaking (C1 or Native)
- Fluency in additional languages is a plus
- Strong leadership skills with experience managing operations, planning for changing situations, training teams, and fostering accountability and ownership among staff.
- Excellent interpersonal and relationship-building skills with the ability motivate and collaborate with people from varied backgrounds and experiences while maintaining a calm, positive and professional approach.
- Strong written and verbal communication skills, with emotional intelligence and cultural awareness across different audiences and environments.
- Flexible, adaptable, and open to feedback in a fast-paced and evolving project environment.
- Resourceful, proactive, and solution-oriented, with the ability to manage shifting priorities effectively.
- Demonstrates professionalism, integrity, honesty, and respect at all times.
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