Prospect Performance Manager - DFW AA
On-site · Dallas, Texas, United States
Job Summary
Manage a team of Passenger Service Agents to assist passengers requiring wheelchair assistance at the airport across all phases from curbside to aircraft. Responsibilities include pushing wheelchairs, assisting with transport and check-in/claiming baggage, aiding passengers in boarding and alighting aircraft, gathering and returning wheelchairs to staging, and upholding safety procedures and company standards. Emphasis on delivering a professional customer experience, reporting safety incidents, and contributing to a safe, compliant environment in line with the Unifi Fair and Just Culture Policy. Also supports related duties as assigned and maintains rotating shifts, including nights, weekends, and holidays. Benefits include earned wage access, comprehensive insurance, PTO, travel discounts, and other voluntary coverages. Qualifications require a high school level education, age minimum of 18, credentialing as per airport/state regulations, and 2+ years of supervisory experience.
Required Qualifications
- High School diploma or GED
- Must be at least 18 years of age
- Must be able to obtain credentials required as per airport or state or customs requirements
- 2+ years of experience with supervising or managing a team
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