Proposal Customer Success Manager, Mid-Market (GovCon)
$90,000–$120,000 year
Remote
Job Summary
Build and execute value realization plans for 40 to 50 mid-market GovCon accounts, connecting platform usage to bid and organizational outcomes. Deliver quarterly business reviews that surface risks early using client data and feedback to identify trends, pain points, and opportunities. Train new users, teams, and champions as account shapes change, while collaborating with your Account Manager on shared account plans and renewal conversations. Translate customer pain into prioritized product input and partner with cross-functional teams to drive continuous improvement. Maintain strong health scores across your book, escalating accounts needing more altitude to your team lead.
Required Qualifications
- 5+ years in GovCon business development, in roles such as Proposal Manager, Proposal Writer, Capture Manager, BD Analyst, Solutions Architect, or similar
- You have lived through a compliance matrix, a color review, and a recompete
- 2+ years in a customer-facing role where you were responsible for someone else's outcome: customer success, implementation, training, client-facing consulting, or account support
- Comfort holding a substantive conversation with a director or VP, including a candid one about why adoption has stalled
- Strong analytical instinct
- Excellent written communication
- Bachelor's degree Business, Communications, or a related field
- U.S. citizenship with the ability to pass a Federal Background Check and Identity Verification
Desired Qualifications
- Experience with mid-market or enterprise B2B SaaS accounts
- Working knowledge of generative AI and LLMs, and a real point of view on where they help and where they don't in a proposal shop
- Experience partnering with a sales or account management counterpart on a shared book
- Familiarity with GovWin, HigherGov, SAM.gov http://SAM.gov, or comparable market intelligence tooling
- Experience in a company scaling its CS function rather than one with mature process
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