Property Support Specialist
On-siteBonita Springs, Florida, United States
Job Summary
Coordinate onsite duties for business operations and upgrades with a strong focus on outbound calling to schedule technicians, installs, change orders, and trouble tickets. Handle daily face-to-face customer interactions in the remote office while performing QA functions to ensure documentation is uploaded and service orders are properly closed. Complete property audits when necessary, maintain up-to-date product knowledge, and escalate resident issues to the Account Management team. Requires strong multi-tasking abilities, clear phonics, and excellent time management skills. Associates Degree in General Business with at least six months of operational experience is required.
Required Qualifications
- Have strong multi-tasking abilities
- Good clear phonics with a friendly voice on the phone
- Strong grammar skills
- Ability to sit for long periods of time with limited breaks
- Fast Learner, very intuitive, visualize the issue and take action
- Associates Degree in General Business with at least 6 months of operational experience
- Requires an excellent knowledge of all resources required to support our customers including internal team members, third party vendors, contractors and support teams
- Excellent communication and time management skills
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