Property Operations Specialist
$40,000–$42,000 year
On-siteMuncie, Indiana, United States
Job Summary
Answer all resident inquiries, return voicemails within one business day, and maintain accurate tenant records in property management software. Support onboarding by organizing lease files and rent rolls, while managing online listings, scheduling tours, and processing rental applications. Monitor delinquency reports, contact residents regarding unpaid balances, and coordinate payment arrangements to achieve collection goals. Prepare leases for electronic signature, track renewals, and document all collection efforts thoroughly. Prioritize multiple tasks while maintaining professionalism and positive resident relationships.
Required Qualifications
- High school diploma or equivalent
- One to three years of experience in property management, leasing, customer service, collections, or administrative support
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Ability to maintain confidentiality and professionalism when handling sensitive resident information
Desired Qualifications
- Associate degree or related coursework
- Previous multifamily property management experience
- Experience using property management software (AppFolio experience preferred)
- Experience with rent collections, delinquency management, or resident account management
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.