Property Operations Manager
$70,304–$80,000 year
On-siteLos Angeles, California, United States
Job Summary
Oversee a Resident Services Team across the GHP portfolio to ensure compliance with KPIs related to renewals, collections, financial performance, and resident retention. Identify and support underperforming or short-staffed properties, conducting weekly 1:1s and team check-ins to provide coaching, feedback, and performance guidance. Manage lease compliance, Housing Subsidy Program processes, and file audits while collaborating with the Legal Department to track subsidy applications. Support leasing teams during overflow periods and guide prospects through eligibility for subsidy units. Monitor delinquencies, manage revenue collection, and drive the region's 60% renewal goal through resident outreach and retention strategies. Full-time, 40 hours per week with weekend coverage as needed.
Required Qualifications
- 3+ years of experience in Property Management, with a focus on operations or compliance
- Knowledge and experience with Housing Subsidy Programs (e.g., Section 8, EHV, VASH)
- Strong knowledge of Yardi (1+ year)
- Proficiency in MS Word, Excel, and Outlook
- Experience supervising teams, providing feedback, and developing talent
- Excellent organizational and problem-solving skills
- Strong interpersonal and communication skills with both residents and internal teams
- Ability to manage multiple priorities across different communities
- Must have a valid CA driver's license
- Must have auto insurance
- Must have reliable transportation
- Must be available for weekend coverage as needed
Desired Qualifications
- Bookkeeping or accounting experience preferred
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