Property Operations Coordinator
RemoteUnited States
United StatesRemoteFull TimeStartup
Full TimeStartup
Job Summary
Handle inbound phone calls and emails in English and Spanish, triage maintenance requests, and create work orders using Buildium and PropertyMeld. Dispatch vendors, coordinate property access, and track progress until repairs are completed. Serve as the primary point of contact for tenants, owners, and contractors while maintaining accurate records and adhering to SOPs. Schedule inspections, showings, and move-ins/move-outs, and prepare operational notices. Identify workflow gaps and recommend process improvements to reduce escalations. Fully remote during U.S. business hours.
Required Qualifications
- 2+ years of experience in property management, property operations, customer service, or a related role
- Buildium — required
- PropertyMeld — required
- Fluent English and Spanish, both written and spoken
- Experience handling tenant, owner, or customer communication
- Strong phone and email communication skills
- Ability to manage high volumes of calls
- Ability to manage high volumes of emails
- Ability to manage high volumes of tasks
- Ability to manage high volumes of maintenance requests
- Ability to manage high volumes of work orders
- Strong organizational and multitasking abilities
- High attention to detail and documentation accuracy
- Ability to work remotely during U.S. business hours
- Are fluent in English and Spanish
- Have hands-on experience with Buildium and PropertyMeld
- Communicate confidently over phone and email
- Follow up consistently until issues are resolved
- Stay organized while managing multiple requests simultaneously
- Remain calm when dealing with urgent tenant or maintenance issues
- Have strong attention to detail
- Take ownership rather than waiting for constant direction
- Thrive in structured, fast-moving operational environments
- Understand property maintenance and operational workflows
- Can manage multiple moving priorities without dropping details
Desired Qualifications
- Experience supporting residential property portfolios
- Experience working across multiple property markets
- Vendor coordination experience
- Maintenance management experience
- Familiarity with U.S. property management workflows
- Experience coordinating inspections, move-ins, and move-outs
- Experience working with distributed or remote property management teams
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