Property Management Software Support Specialist
On-siteMaitland, Florida, United States
Maitland, Florida, United StatesOn-siteFull TimeSenior LevelSmall
Full TimeSenior LevelSmall
Job Summary
Resolve technical issues across Funnel CRM, Entrata, and Skillpointe LMS, troubleshooting login access, payment processing errors, and document upload failures. Diagnose data sync errors, notification glitches, and helpdesk tickets while managing permissions and escalating persistent bugs to vendors. Serve as the first line of support for onsite teams, maintaining a detailed ticket log and providing monthly trend summaries. Create troubleshooting guides and FAQs to streamline operations for leasing and move-in processes.
Required Qualifications
- Prior experience in property management or property management system support
- High school diploma or equivalent
Desired Qualifications
- Experience with Funnel, Entrata, or similar CRM/PMS platforms
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