Property Management Coordinator
RemoteUnited States
Job Summary
Respond to customer inquiries via phone, email, and messaging platforms while assisting with reservations, rentals, move-ins, move-outs, and billing issues. Process new rentals and lease documentation, coordinate move-in and move-out activities, and monitor unit occupancy and rental activity. Maintain accurate customer records, notes, and communication history across all property management systems. Monitor delinquent accounts, send payment reminders, and escalate issues as required. Create, document, and improve Standard Operating Procedures (SOPs) and workflows for lead management, rentals, and escalations. Prepare regular reports on occupancy, leads, delinquency, and operational performance. Work remotely during U.S. business hours with native-level English communication skills and proficiency in Google Workspace.
Required Qualifications
- Native-level English communication skills, both written and verbal
- Strong customer service experience
- Typing speed of at least 60 WPM
- Strong phone, email, and written communication skills
- Proficiency with Google Workspace, including Gmail, Drive, Docs, and Sheets
- Strong organizational and administrative skills
- Ability to manage multiple open tasks and priorities simultaneously
- Experience working remotely in a professional environment
- Reliable internet connection and dedicated workspace
- Strong attention to detail and problem-solving abilities
Desired Qualifications
- Property management experience
- Self-storage industry experience
- Leasing or tenant management experience
- Administrative operations experience
- Experience using AppFolio
- Experience using Easy Storage Solutions
- Experience creating or improving operational processes and SOPs
- Experience managing billing inquiries and delinquency workflows
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