Property Management Coordinator
RemoteColombia or Brazil
Job Summary
Respond to customer inquiries via phone, email, and messaging platforms while processing rentals, move-ins, and move-outs. Monitor delinquent accounts, send payment reminders, and maintain accurate customer records across property management systems. Coordinate with local teams for site support, prepare occupancy and performance reports, and create or improve Standard Operating Procedures to enhance operational efficiency. Track outstanding tasks, resolve billing issues, and escalate complex matters as needed. This role supports daily property management activities for a growing self-storage portfolio, focusing on delivering exceptional customer service and maintaining organized workflows.
Required Qualifications
- Strong customer service experience
- Experience working remotely in a professional environment
- Native-level English communication skills, both written and verbal
- Typing speed of at least 60 WPM
- Strong phone, email, and written communication skills
- Proficiency with Google Workspace, including Gmail, Google Drive, Google Docs, and Google Sheets
- Strong organizational and administrative skills
- Ability to manage multiple priorities and open tasks simultaneously
- Excellent attention to detail and problem-solving abilities
- Reliable internet connection and dedicated remote workspace
Desired Qualifications
- Property management experience
- Self-storage industry experience
- Leasing or tenant management experience
- Administrative operations experience
- Experience using AppFolio
- Experience using Easy Storage Solutions
- Experience creating or improving SOPs and operational processes
- Experience managing billing inquiries and delinquency workflows
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